Application
This unit describes the skills and knowledge required to inspect property subject to a claim, and identify serviceable and saleable property and items to determine whether they can be sold and what their value would be.
It applies to individuals who may use specialist techniques to carry out inspections within organisations of various sizes and across a range of customer bases.
Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Carry out inspection of property to identify serviceable and saleable items and components | 1.1 Complete inspection safely without causing damage to any property, component or system 1.2 Access and interpret correct information 1.3 Inspect property, components and items to identify serviceable and saleable components 1.4 Include planned action and expected result of sale in final loss calculation 1.5 Carry out inspection activities according to industry regulations and guidelines |
2. Determine property, component and item retail or salvage price | 2.1 Undertake valuation of identified property serviceable and saleable items and components to calculate final value 2.2 Estimate retail price and salvage cost 2.3 Recommend action and record according to organisational policy, legislation and regulations |
Evidence of Performance
Evidence of the ability to:
carry out inspections of property to identify serviceable and saleable items and components in compliance with industry codes of practice, legislation and regulations
determine retail or salvage price of property component or item
undertake loss calculations to determine recommended action.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
explain the key requirements of legislation, regulations and industry codes of practice relating to safety and standard of goods for sale
describe the technical knowledge needed to estimate the value of items and components, and determine whether salvage or sale is a viable option
describe the characteristics and operation of the market for salvaged items
outline the factors to be considered when determining if items or components can be salvaged.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general insurance field of work and include access to:
organisational records, policy and procedures
common office equipment, technology, software and consumables.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.2, 1.5, 2.2, 2.3 | Accesses, analyses and evaluates textual information from a variety of sources to identify details and determine requirements |
Writing | 1.3, 1.4, 2.1, 2.2, 2.3 | Documents inspection outcomes and recommendations using industry specific language |
Numeracy | 1.2, 1.4, 2.1, 2.2 | Accesses and interprets numerical information and performs calculations using formal mathematical language and symbols to estimate and record results |
Navigate the world of work | 1.1, 1.5, 2.3 | Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements |
Get the work done | 1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.3 | Plans, organises and implements routine and non-routine tasks, aiming to achieve them efficiently and in accordance with organisational and legislative requirements Makes routine decisions and implements standard procedures for routine tasks, using formal decision-making processes for more complex and non-routine situations Uses digital technologies and systems to locate information, enter or update data and present information |
Sectors
Insurance general